You’ll lead CS at a key moment in our growth.

It’s your chance to shape the way we support, retain, and grow our customer base - working directly with our founding team, sales, and product.

From onboarding new champions to guiding strategic accounts - your impact will be felt across the entire customer lifecycle.

Here’s what you’ll be working on:

• Build deep, trusted relationships with our mid-sized and large customers, ensuring smooth adoption and strong long-term engagement
• Design and implement account plans to protect and grow our ARR
• Lead strategic conversations and act as a sparring partner to senior stakeholders
• Identify churn risks early and roll out scalable retention and health-monitoring strategies
• Partner with Product to channel customer insights into the roadmap
• Collaborate with Sales to uncover and enable expansion opportunities through strong adoption

Bonus if you bring it:

You’re not here to “manage accounts” — you’re here to drive outcomes. You love being close to customers, thrive in ambiguity, and know how to build structure in chaos.

What you bring:

• 3+ years of proven experience in Customer Success or Account Management within a B2B SaaS environment
• A track record of owning mid-sized to enterprise accounts and driving measurable growth
• Strong project management skills and success managing high-touch, strategic customer relationships — including senior stakeholder engagement
• Experience improving and scaling processes — you know when to build and when to optimize
• A touch of sales flair or commercial curiosity — you know how to spot an expansion opportunity
• German fluency required for customer-facing conversations

Nice-to-haves:

• Experience supporting SMBs through scalable, low-touch workflows
• Exposure to product-led environments and how CS fits into that motion

Celebrate the freedom of a 100% remote workplace that adapts to your rhythm. While we offer the flexibility to work from almost anywhere, we’re looking for candidates based within train distance from Berlin and aligned with CET working hours, to ensure smooth collaboration across the team. This role involves occasional on-site meetings with strategic customers across the DACH region.

We also ask everyone to commit to:

• One in-person strategic meeting per quarter, and
• Two team events per year

• Become a part of an energized team of passionate and driven people with a clear vision for growth
• Build something from the ground up, backed by the trust and freedom to innovate
• Enjoy the assurance of a competitive salary that recognises your expertise and ambition
• We (financially) support your further education and training
• Recharge with 30 days of holiday 
• Two company events each year, plus enjoy various benefits that keep our remote culture thriving.

• We seek collaborative creativity in our diverse team
• We are buyer-centric at our heart
• We apply a Doer's mindset to every endeavor
• We embrace growth through a healthy Feedback Culture

• Introduction call with our People Manager 
• Interview with our GTM Co-founder
• Case study with our GTM Co-founder, and Head of Sales
• Product Interview + Cultural Interview with Co-founders